Delivery

Where I can get my order?

You can receive it at the address you choose (home, work, etc.) - never at a post office box. Cuplé makes shipments to any country indicated below.

How long will it take for my order to arrive?

Orders placed on www.cuple.com will take, after confirming that payment has been made correctly, between 6 and 10 days to be delivered if you have selected to receive the order by "Home Delivery" and reside in the Peninsula, and a maximum of 15 business days if you have selected "Pick up in store".

Delivery times "HOME SHIPPING":

- Spain (Peninsula): 2/6 working days from receipt of payment.

- Balearic Islands, Canary Islands and Ceuta: 8/10 working days from receipt of payment.

- Melilla: 8/15 working days from receipt of payment.

- International Zone 1: 10/15 working days from receipt of payment.**

- International Zone 2, Zone 3, Zone 4, Zone 5, Zone 6, Zone 7, Zone 9 and Zone 10: 8/15 working days from receipt of payment.**

- International Zone 8: 10/18 working days from receipt of payment.**

During sales or promotion periods, discount coupons will be subject to reduced availability. They will remain deactivated during special campaigns (Blackfriday, CupleDay, Happydays, etc.). Likewise, promotions and discount coupons cannot be applied to products in the Outlet or Sales categories.

*In extraordinary periods such as sales or Christmas, shipments will be subject to availability and may be delayed by 2/3 days.

*During Black Friday and Cyber Monday, orders may be delayed by 10 days.

** Zone 1: Portugal.

** Zone 2: Germany, Italy.

** Zone 3: Austria, Belgium, France, Luxembourg.

** Zone 4: Andorra, Rep. Czech.

** Zone 5: Denmark, Poland, Ireland, Sweden,Vatican, Monaco and San Marino.

** Zone 6: Bulgaria, Slovakia, Slovenia, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Bosnia, Croatia, Norway, Serbia, Switzerland, Guernsey, Isle of Man, Jersey and Liechtenstein.

** Zone 7: United States, Algeria, Tunisia.

** Zone 8: Afghanistan, Albania, Saudi Arabia, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Belarus, Brunei, Cambodia, China, Cyprus, North Korea, South Korea, Egypt, UAE, Philippines, Georgia , Hong Kong, India, Indonesia, Iraq, Iran, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Libya, Macau, Macedonia, Malaysia, Malta, Morocco, Moldova, Mongolia, Montenegro, Nepal, New Zealand , Oman, Pakistan, Qatar, Russia, Singapore, Syria, Sri Lanka, Thailand, Taiwan, East Timor, Togo, Turkmenistan, Turkey, Ukraine, Uzbekistan, Vietnam, Yemen, Anguilla, Antigua&Barbuda, Netherlands West Indies, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canada, Chile, Columbia, Costa Rica, Cuba, Dominica, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Haiti, Honduras, Cayman Islands, Turks Islands and Caicos, Virgin Islands (UK), Virgin Islands (US), Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Rep. Dominica, St. Kitts&Nevis, St. Vincent and the Grenadines, Trinidad&Tobago, Uruguay, Venezuela, Angola, Benin, Burma, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central Africa, Rep.Chad, Congo Rep. Democratic Republic of the Congo, Rep. Popular, Ivory Coast, Djibouti, Eritrea, Gabon, Gambia, Ghana, Greenland, Guam, Guinea, Guinea Bissau, Equatorial Guinea, Republic of Guinea, Marshall Island, Iceland, Comoros Islands, Cook Islands, Faroe Islands, Fiji Islands, Reunion Islands , Kenya, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Mauritius, Mauritania, Mayotte, Mozambique, Namibia, Niger, Nigeria, New Caledonia, Palau, Palestine, Papua New Guinea, French Polynesia, Rwanda, Samoa, American Samoa, Senegal, Seychelles, South Africa, Sudan, Suriname, Swaziland, Tanzania, Uganda, Vanuatu, Wallis and Fotuna.

** Zone 9: Netherlands, Hungary.

** Zone 10: United Kingdom.

Shipping costs

Shipping costs are divided into several rates, depending on the city and/or country of residence you selected when registering and the shipping method selected.

If there are expenses corresponding to tariffs and customs, these will not be included in the shipping costs indicated on the order form. This amount will be borne by the customer and will vary depending on the weight and volume of the package.

Zone 1: Portugal. From 0 to €98: shipping cost €8. More than €99: FREE shipping cost.

Zone 2: Germany, Italy. From 0 to €150: shipping cost €12. More than €150: shipping cost €8.

Zone 3: Austria, Belgium, France, Luxembourg. From 0 to €150: shipping cost €14. More than €150: shipping cost €8.

Zone 4: Andorra, Czech Republic. From 0 to €150: shipping cost €17. More than €150: shipping cost €8.

Zone 5: Canary Islands, Denmark, Poland, Ireland, Sweden, Vatican, Monaco and San Marino. From 0 to €150: shipping cost €20. More than €150: shipping cost €14.

Zone 6: Bulgaria, Slovakia, Slovenia, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Bosnia, Croatia, Norway, Serbia, Switzerland, Guernsey, Isle of Man, Jersey and Liechtenstein. From 0 to €150: shipping cost €27. More than €150: shipping cost €19.

Zone 7: United States, Algeria, Tunisia. From 0 to €150: shipping cost €38. More than €150: shipping cost €20.

Zone 8: Afghanistan, Albania, Saudi Arabia, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Belarus, Brunei, Cambodia, China, Cyprus, North Korea, South Korea, Egypt, United Arab Emirates, Philippines, Georgia, Hong Kong Kong, India, Indonesia, Iraq, Iran, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Libya, Macau, Macedonia, Malaysia, Malta, Morocco, Moldova, Mongolia, Montenegro, Nepal, New Zealand, Oman , Pakistan, Qatar, Russia, Singapore, Syria, Sri Lanka, Thailand, Taiwan, East Timor, Togo, Turkmenistan, Turkey, Ukraine, Uzbekistan, Vietnam, Yemen, Anguilla, Antigua&Barbuda, Netherlands Antilles, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canada, Chile, Colmbia, Costa Rica, Cuba, Dominica, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands , Virgin Islands (UK), Virgin Islands (US), Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Kitts & Nevis, Saint Vincent and Grenadines, Trinidad & Tobago, Uruguay, Venezuela, Angola, Benin, Burma, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central Africa, Chad Rep., Congo Democratic Rep., Congo, People's Rep., Ivory Coast, Djibouti, Eriteria, Gabon, Gambia, Ghana, Greenland, Guam , Guinea, Guinea Bissau, Equatorial Guinea, Guinea Republic, Marshall Island, Iceland, Comoros Islands, Cook Islands, Faroe Islands, Fiji Islands, Reunion Islands, Kenya, Lesotho, Liberia, Madgascar, Malawi, Maldives, Mali, Mauritius, Mauritania, Mayotte, Mozambique, Namibia, Niger, Nigeria, New Caledonia, Palau, Palestine, Papua New Guinea, French Polynesia, Rwanda, Samoa, American Samoa, Senegal, Seychelles, South Africa, Sudan, Suriname, Swaziland, Tanzania, Uganda, Vanuatu, Wallis and Fotuna. From 0 to €150: shipping cost €82. More than €150: shipping cost €64.

Zone 9: Holland, Hungary. From 0 to €150: shipping cost €24. More than €150: shipping cost €17.

Zone 10: United Kingdom. From 0 to €150: shipping cost €15. More than €150: shipping cost €8.

'Free Shipping' will only be available in mainland Spain and the Balearic Islands, unless other areas are specifically indicated.

Free shipping from €99

When making a purchase greater than € 99, you can enjoy free shipping.