a. The use of this web space is subject to full acceptance by the user of these General Conditions of Use, or those that are in force at each time the user accesses it.

b. These General Conditions have been prepared in accordance with the provisions of the current laws that regulate electronic commerce:

Law 34/2002 of July 11: Information society services and electronic commerce.

Law 3/2014 of March 27: Defense of consumers and users.

Law 7/1998: General Contracting Conditions.

Organic Law 15/1999 of December 13: Protection of Personal Data.

c. The use of CUPLÉ services implies acceptance by the user, without reservations of any kind, of each and every one of the General Contract Conditions, the General Conditions of Use of the website as well as the Specific Conditions that govern acquisitions.

d. CUPLÉ informs that the procedures to carry out the acquisition of goods and/or obtain the provision of the services offered are those described in these General Conditions, the General Conditions of use of the website, as well as those other specific ones that may eventually be will be indicated on the screen during navigation, so that the User declares and accepts said procedures as necessary to access the products and services offered on www.cuple.com

e. Once the User has accessed to proceed with the use of the different services, he/she must follow all the indications and instructions collected on the screen, completing for these purposes the Specific Conditions and other forms established for each service, which will involve reading and acceptance of all the General Conditions established in the General Conditions of use of the Portal, in these General Contracting Conditions, as well as in the Specific Conditions that may be applicable.

F. Once an order has been placed, CUPLÉ will send the User, by email, proof of the contract made, which will be attached to the invoice that will be attached with the delivery of the product ("delivery note").

The object of this sale is the acquisition by the user of one or more of the different products and services offered on www.cuple.com, in the sections "Shoes", "Bags", "Clothing" and/or "Jewelry" . The description of the objects, as well as their technical and aesthetic characteristics, measurements, colors and materials will always appear next to the images that represent the different items. In the case of the measurements of boots and shoes, the drop-down that appears on the website will always indicate the standard measurements accepted for the Spanish market.

a. Price: The price indicated next to the image of the chosen product will always be understood as the price for each object, with the express exclusion of boots and shoes, whose price will always be understood for each pair. The price indicated is the retail price (P.V.P.), with VAT and taxes that replace it included. Expenses derived from shipping are expressly excluded, which will necessarily appear before formalizing the order, so that the user will always be able to know this point before formalizing the purchase.

b. Deadlines: The delivery time for Spanish territory (excluding the Canary Islands, Ceuta and Melilla) is one week. The user accepts that, in certain periods of the year, it is possible that the delivery time may be extended by a few days. In this case, as well as in all cases of force majeure, the user will not be able to claim for the delays recorded.

c. Sales: Sales periods, and in order to benefit from the discounts provided for some products in certain periods of the year, will be understood only and exclusively as those that appear indicated on the screen, with the inclusion of the date "from" to. In both cases, the first days of each period will be considered included in the discount period. If CUPLÉ receives orders outside the deadlines indicated as special or "SALES", they will be attended to according to the prices and special conditions generally provided for the items purchased.

d. Applicable legislation CUPLÉ informs that this website is hosted in Spain, the country in which it offers its services, and therefore the only applicable legislation to resolve any conflict regarding the interpretation of these conditions, their scope, validity and execution, is Spanish legislation, as well as the International Treaties that Spain has signed.

e. Only contracting modality accepted

The user who wishes to purchase the products present on the website www.cuple.com must follow the following steps:

The user will choose the product model they wish to purchase and also, in the case of shoes, they must use the drop-down menu to indicate the chosen size.

Once the product has been chosen, the user will click on the icon marked "Add to cart". In this way, in the upper right part of the web page, the description of the number of products added will appear.

This procedure can be repeated as many times as you want, with one or different products. Only when the "Buy" icon is clicked will the purchase be formalized. At this time, the user must correctly complete the "Email address" and "Password" sections. All data will necessarily be true, with the user assuming responsibility for correcting any errors or inaccuracies.

In cases where the user has not yet registered, they must complete the data present in the section indicated as a link in "register". The data collected in this section will be treated in accordance with current legislation on data protection (LOPD, n. 15/99), with the sole purpose of meeting customer orders and maintaining relationships with them. through future newsletters about CUPLÉ promotional activities.

In any case, users may exercise their rights to protect their personal data (access, rectification, opposition and deletion), by sending an email, attaching a photocopy of their ID, to the following email address: ayuda@cuple.com

Once registered, the user will receive the password associated with their email account. Both will be used only and exclusively to make purchases on www.cuple.com. Once the two sections ("Email" and "Password") have been correctly compiled, the user must click on the "Identify" icon.

In this way, you will have access to the "User Area" where you can, if you wish, modify your contact information, consult your orders, etc. At this time, the user will be able to choose between the payment methods "Credit Card", "Cash on delivery" or "PayPal". If the user chooses the "Credit Card" option, the following inscription will appear: "Payment with Credit Card".

Next, we will begin the online purchase process using a credit card. To do this, we will direct you to the BBVA virtual payment gateway, where you can make the payment with all the guarantees. Once the payment has been made, the gateway will return you to our store and the purchase will have been made effective. Please do not close your browser until this process is completely completed."

All technical, legal or navigation problems arising from access to the BBVA payment gateway cannot be attributed to CUPLÉ. As soon as the financial institution notifies CUPLÉ of the payment, CUPLÉ will proceed to send the purchased products to the user.

F. Extrajudicial conflict resolution (art. 14 of EU regulation 524/2013)

From this link there is the possibility of accessing the European Union's online extrajudicial dispute resolution platform. This allows claims to be submitted by filling out an electronic claim form, and transmits the claims to a competent resolution entity to hear about the dispute in question and resolve it through the online dispute resolution platform.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

How to get in touch

If you wish to clarify any aspect regarding the conditions of use described, you can contact the following addresses:

ayuda@cuple.com if you do it via email or by regular mail to CUPLE'S CADENA S.L., Ref. CUPLÉ Store, Address: C/Albert Einstein, 2. Elche Parque Industrial 03203 Elche - Alicante (Spain).

Provider identification data

CIF: B-53257358

Address: C/Albert Einstein, 2 03203 Elche - Alicante

Tel.: 865603835

email: ayuda@cuple.com

Registered in the Commercial Registry of Alicante, Volume 2,319, Book 0, Folio 112, Section 8, Sheet A 58,223

*All prices and offers shown in this online store are only valid for online purchases and may be different from those shown in our stores or in our own seasonal catalog.